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Welcome to Your Sustainer Migration Guide

Move Your Payflow Pro Sustainer Payment Data

JJ竞技登录赛事 has a secure, proven process to move Payflow Pro credit card data for your sustaining donors stored in JJ竞技登录赛事 Luminate Online® to JJ竞技登录赛事 Merchant Services™. This service is in addition to those offered for other gateways/processors and JJ竞技登录赛事 solutions . As a JJ竞技登录赛事 Merchant Services customer, your organization will benefit from:

  • Credit Card Updater to help keep payment data current
  • Premium Fraud Management
  • A single-vendor solution (software and payment processing, including JJ竞技登录赛事 MobilePay ™, with the same processor across all JJ竞技登录赛事 software)
  • Time savings on credit card reconciliation
  • Simplified PCI compliance

JJ竞技登录赛事’s Sustainer Migration service is available to current JJ竞技登录赛事 Luminate Online users processing credit cards using a Payflow Pro gateway. We also offer sustainer migration services for other payment providers in Luminate Online as well as JJ竞技登录赛事 eTapestry®, JJ竞技登录赛事 Raiser’s Edge NXT®, and Raiser’s Edge®.

This page provides an overview of the Sustainer Migration service. Clients are engaged in Phase 1 in which a kick-off meeting is held and the organization begins processing new credit card gifts via JJ竞技登录赛事 Merchant Services. The JJ竞技登录赛事 Services team handles Phases 2-4 with minimal client involvement. These phases include receiving and vaulting the credit card data, updating the card data using Credit Card Updater, then loading the refreshed data in the form of secure tokens into Luminate Online to begin processing with JJ竞技登录赛事 Merchant Services.

Move processing to JJ竞技登录赛事 Merchant Services (BBMS)
Obtain credit card data from PayflowPro
Update data using Credit Card Updater
Process sustaining gifts with BBMS

Phase 1: Move processing to JJ竞技登录赛事 Merchant Services (BBMS)

  • Attend project kick-off meeting
  • Set up BBMS account(s)
  • Link BBMS account(s) to Luminate Online
  • Process new sustaining gifts with BBMS
  • Export request file for Payflow Pro

Phase 1 typically spans weeks 1-4 of the total Sustainer Migration project.

Phase 2: Obtain credit card data from Payflow Pro 

  • Receive credit card data from Payflow Pro on secure, PCI-compliant server
  • Securely store credit card data in JJ竞技登录赛事’s PCI-compliant vault

Phase 2 takes approximately 12 weeks, depending on how soon files are received from Payflow Pro.

Phase 3:  Update data using Credit Card Updater

  • Run credit card data through Credit Card Updater to update expired and reissued cards
  • Tokenize credit card data to load into Luminate Online

Phase 3 typically takes 2-4 weeks as Credit Card Updater runs once per month.

Phase 4: Process sustaining gifts with BBMS

  • Load and migrate new BBMS credit card tokens into Luminate Online
  • Process existing sustaining gifts with BBMS

Phase 4 normally spans 8 weeks to allow sufficient time for monitoring.

You should plan on a time commitment of several hours during Phase 1 and time for one to two brief conference calls during each of the remaining phases. Phase 1 is typically completed within the first month after kickoff. The entire Sustainer Migration service normally takes six months from kickoff to completion. The project time may vary depending on each client’s payment processing configuration in Luminate Online.

Your JJ竞技登录赛事 representative is available to answer additional questions about the service.